Troubleshooting

Problem

Solutions

A feature does not work as noted in the book.

1. Reread the procedure and try again.

2. For many features, you must lift the handset before you can use the feature.

3. Check with your system manager to be sure this feature is administered on your telephone.

There is no dial tone.

1. Check with your system manager to be sure your telephone is administered correctly.

2. Make sure the handset and line cords at your telephone are securely connected at both ends.

3. Find a working telephone of the same type as your own. Unplug this telephone from its modular wall jack. Plug your telephone into that jack and check if it gets dial tone.

The telephone does not ring

1. Set the ringer volume to a higher level.

2. Place a test call from another extension to your extension.

3. Check the line cord to make certain it is securely connected at both ends.

4. If there is still a problem, contact the HelpDesk (x6-8555)