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Complaint Resolution

Online & Distance Education


In accordance with regulations issued by the U.S. Department of Education, institutions offering distance and online education must provide enrolled students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state.


Calvin College is accredited by the Higher Learning Commission. Students can directly register complaints with the Higher Learning Commission by e-mailing


Calvin operates in several states by providing internship placements, online courses, or semester-long programs. Calvin is an institution operating under the State Authorization Reciprocity Agreement (SARA) and provides internships and online courses in several states that are members of this agreement. If a person is not satisfied with the institutional resolution of a complaint related to a Calvin course in one of these states, the institutional decision may be appealed to the Michigan state portal agency for SARA.

Calvin also operates in some states that are not members of SARA. Links with complaint information for the appropriate state agencies are provided below.

Institutional Complaints

Calvin is committed to a quality educational experience for all students and welcomes direct feedback via the mechanisms outlined in these resources:


Questions about the policy or procedure described above should be directed to the Dean for Institutional Effectiveness.