Whether it’s an intimate conversation at home or high stakes discussion at work, everyone eventually needs a bit of advice on handling heated conversations. And that’s what I came across this week in my search for conflict management material, a nifty little web site on
Crucial Conversations: Tools for Talking When Stakes are High.
You can, of course, purchase the book through this site. But they also offer free material, stuff to launch your self assessment boat as you explore your (conversational) Style Under Stress or fill in a second questionaire designed to help determine how well your family, team, and organization handle crucial confrontations.
In summary, let me close with one of the following maxims. Or rather you can close with the phrase of your own choosing (hey, it’s Friday afternoon when one cannot expect profundity or maybe even lucidity):
—a stitch in time saves nine
—to be forewarned is to be forearmed
—bad choice makers end up as wrong road takers (a rather homey aphorism I just made up upon exiting today’s blog).
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