Tuesday, September 30, 2008

What’s it like to be a….Retail Manager?

My job title is: In Store Lingo—-Executive Team Lead/Guest Experience
In English: Assistant Store Manager in charge of guest experience

What does a normal day look like? Is it consistent throughout the year? If you’ve had this position for a while, how have things changed?

My job does not have a “normal” day. My peers and I rotate on what we call an LOD or Leader on Duty shift. This means I am in charge of the entire store and what takes place that day. I am in charge of how it looks, responding to guest complaints and compliments, driving sales and credit conversion, as well as making sure my team shows up to work and is having a fun yet productive day.

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Posted by Bonnie Speyers on 09/30 at 02:40 PM
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