Forgive Calvin professor Quentin Schultze if he sounds anti-technology
in his forthcoming book, Habits of the High-Tech Heart. He's not. But
he is sounding a warning about society's fascination (he might even
call it a fixation) with technology, especially when it comes to communication.
His concerns are plain in the preface.
"This book is partly a personal journey," he says, "to
find my way in an era when many human beings seem, like me, to have
wandered off the trail that leads to what Socrates called the 'good
life.' I enjoy the Internet and other communication and informational
technologies, but I must admit that they do not satisfy my need for
moral coherence and spiritual direction. If anything, such machines
seem to divert my attention from the central concerns of life —
such as love, gratitude and responsibility — to relatively trivial
pursuits with little redeeming value.
"Moreover, as I talk with colleagues, students, relatives and
neighbors, I find that they generally feel a similar tyranny of the
informationally urgent. My own uneasiness about the information age
seems to reflect a widespread disquiet about the technologizing of everyday
life."
Strong words from a man who not only has his own polished website and
humming e-mail accounts on a high-speed cable modem, but who is also
one of the founders of the Gospel Communications Network, the most popular
religious website in the world.
"Helping to build that alliance of over 300 ministries has been
one of the joys of my life," he admits. "Gospelcom.net has
a good worthy purpose, which you cannot say about a lot the noise and
nonsense that masquerades as evidence of the so-called 'information
revolution'."
He has seen first-hand the power of wise use of the web to touch and
change lives. Yet, he worries if truly authentic communication is increasingly
rare in today's high-tech world. His new book is a working out of that
wondering. And he concludes that authentic communication is still possible.
But it will take some effort and some new ways of looking at technology
and communication, new ways that have their foundation in the old ways
of such thinkers as Alexis de Tocqueville, Václav Havel and St.
Augustine—to name only a few.
"My goal" in this book, he says, "is not so much to
discard database and messaging technologies as much as to adapt them
to venerable ways of life anchored in age-old virtues. History shows
that every technological advance also delivers us to new moral quandaries.
If we do not address such moral dilemmas, we will lose our capacity
to act responsibly."
Schultze says new technologies like the Internet and cell phones can
provide communication bridges among people, but often they simultaneously
weaken the moral fabric of existing relationships. He believes that
cyberspace is no substitute for face-to-face interaction, even though
the medium purports to be and we often attempt to make it so. "There
is no online equivalent to Sunday dinner among friends and families,"
he suggests. "Nor can cell phones magically revive the decline
of hospitality and neighborliness in our communities," Schultze
warns. "In most cases, distance education is a poor substitute
for classroom learning or even living-room and café learning."
Schultze approaches the issue from his perspective as a Christian,
but says that his book cuts across religious boundaries in its recommendations
for appropriate use of technology (the book's subtitle is "living
virtuously in the information age"). "My biases flow from
my commitment to the wisdom found in the Hebrew and Christian traditions,
which speak volumes about the important of living virtuously rather
than technologically. Silicon Valley is something like the ancient Tower
of Babel — an enormous and elaborate arena where overly self-confident
people are trying to make a name for themselves through intellect, wealth
and acclaim. Sooner or later it had to start unraveling under the strain
of its own arrogance. "
"I believe," he says, "that God made us to be primarily
face-to-face communicators. We use speech to forge bonds of intimacy
and trust and our online communication can supplement this 'communion,'
but it can't substitute effectively for it. Excessive technological
pursuits will weaken our communities, congregations, business and families.
Dialogue, especially listening to each other, infuses our relationships
with empathy, compassion and civility."
Read an interview with Schultze on EthicsDaily.com
Schultze says such in-person communication is increasingly difficult
to foster in the information age. We need strong, non-technological
relationships as moral leaven for our high-tech endeavors. That's one
of the reasons Schultze sees problems with things like weblogs (blogs).
"Years from now," he recently told FaithWorks (the magazine
of Associated Baptist Press), "anthropologists will probably conclude
that our society was media-rich and communication-poor. No society ever
had more means of communication, yet no members of a society ever felt
so out of touch with one another. Blogging, like personal web pages
and live web cams, is one way that individuals can speak out and feel
like they matter in this impersonal world."
The solution, Schultze argues, is not to dismantle our growing technologies
but to pay more attention to what de Tocqueville called the "habits
of the heart." Schultze's book emphasizes six such habits (discernment,
moderation, wisdom, humility, authenticity, and diversity) as particularly
important in the information age.
"These habits, which embody the wisdom of the past and the virtue
and morality of the Hebrew and Christian traditions, must reshape our
understanding of digital technology," he says. "Otherwise
we all will see ourselves more and more like machines rather than like
responsible creatures made in the image and likeness of God to be caretakers
of the Creation."
Apparently Schultze's book is already hitting a chord with a wide range
of observers of contemporary culture. U-Cal Berkeley physicist Clifford
Stoll say, "What a delight. On every page I found insight, depth
and compelling thought." Theologian Lew Smedes says that the book
"is likely to be one of the most important published in the year
2002." Calvin College has already tapped Schultze to lead off the
January Series in 2003.
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