Teaching and Learning- ITC Student Consultant

PURPOSE OF POSITION:

ITC consultants provide, at a minimum, basic technical assistance for supported products and software and are responsible for maintaining the ITC lab environment.

REPORTS TO:

Student Computing Services Specialist

QUALIFICATIONS:

• Working knowledge of the current Windows and Macintosh operating systems.
• Working knowledge of basic software supported by CIT.
• Ability to teach, assist and work with students and faculty and coworkers.
• Strong oral communication and teamwork skills.
• A customer service oriented attitude and excellent people skills.
• Must possess the ability to adapt to, and support new technologies as they arise.
• Willingness to pursue continuous development in technical and personal skills.
• Ability to work independently with minimal supervision.

MAJOR DUTIES AND RESPONSIBILITIES:

• Greet users promptly and courteously.
• Answer common service and policy questions
• Maintain the cleanliness of the front desk, computer equipment, and ITC furniture.
• Conduct lab sweeps to ensure the smooth operation of the lab
• Assist ITC users by providing technical support.
• Participate in training and professional development opportunities.

CLASSIFICATION:

Student wage rate level B