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CIT Supported Software

The Software Service Level Matrix describes the software that CIT is currently able to support or unable to support on your Calvin-owned computer
feature level | Level 1
functional level | Level 2
functional only | Level 3
not supported | Level 4
not allowed | Level 5
 

Level 1 | feature level support

 
including, but not limited to
  • HelpDesk Feature Level Support
  • HelpDesk Functional Level Support
  • CIT provides it and offers feature-level support
    • Software applications used campus wide
    • Often these software applications come packaged on Calvin-issued computers and are automatically reinstalled if a computer is reimaged
    • All members of the HelpDesk have at least some knowledge of the software application
    • CIT purchases and installs the software
 

Moodle

Microsoft Office 365 - Excel, Powerpoint, Word, Outlook



Level 2 | functional level support

 
including, but not limited to
  • HelpDesk or CIT Functional Level Support
  • CIT provides it and there may be one person who can offer support
    • There may be at least one person in CIT who has a high level of knowledge of the software
    • CIT purchases and installs the software
 

Microsoft Access or Project

ImageNow



Level 3 | functional only support

 
including, but not limited to
  • No Feature Level Support
  • HelpDesk or CIT Functional Level Support
  • CIT provides it but does not provide training or feature-level support
    • Software applications that are too old, too new, or too unique to be effectively supported at the feature level by the HelpDesk
    • CIT does not provide feature-level support or training
    • CIT provides functional-level support by reinstalling the software
    • CIT Purchases and installs the software
 

Adobe Creative Cloud applications
(InDesign, Photoshop, etc)

EndNote

Mathematica

SPSS

AutoCAD



Level 4 | not supported

 
including, but not limited to
  • No Feature Level Support
  • No Functional Level Support
  • CIT does not provide it but you may use it on your own
    • CIT may or may not have supported the software in the past or it may be software that will be supported in the future
    • It may be software that has been replaced by a newer version or better alternative
    • It may be software that we might support in the future but currently we do not support this software
    • It may be software that is available to Calvin users but not provided by CIT and does not conflict with our systems
    • In most cases CIT can provide a supported alternative that offers the same or better functionality
    • CIT reserves the right to remove any software that conflicts with our supported software
 

Personal printer software

Personal image software

iTunes

Third party email clients
(iOS Mail, Mac Mail, Gmail)



Level 5 | not allowed

 
including, but not limited to
  • Not Allowed
  • CIT does not provide it and must remove it if found
    • In most cases CIT can provide a supported alternative that offers the same or better functionality
    • Some software applications conflict with our supported software. CIT does not permit these software applications and will remove them in order to maintain the system's stability and supported functionality.
    • If a software poses a security risk to Calvin College information, it must be removed
 

Personal firewall or antivirus programs

Applications with virus or malware-like tendencies

Applications that violate licensing contracts or campus information security

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