Skip to Navigation | Skip to Content

CIT Supported Software

Software Service Level Matrix Description
The Software Service Level Matrix describes the software that CIT is currently able to support or unable to support on your Calvin-owned computer.

Level 1

 
Examples
(including, but not limited to):
  • HelpDesk Feature Level Support
  • HelpDesk Functional Level Support
  • "CIT provides it and offers feature-level support."
    • Software applications used campus wide.
    • Often these software applications come packaged on Calvin-issued computers and are automatically reinstalled if a computer is reimaged.
    • All members of the HelpDesk have at least some knowledge of the software application.
    • CIT purchases and installs the software.
 
  • Moodle
  • Microsoft Office 365 - Excel, Powerpoint, Word, Outlook, etc


Level 2

   
  • HelpDesk or CIT Functional Level Support
  • "CIT provides it and there may be one person who can offer support."
    • There is at least one expert in CIT who has a high level of knowledge of the software.
    • CIT purchases and installs the software.
 
  • Microsoft Access or Project
  • ImageNow
  • Adobe FireWorks


Level 3

   
  • No Feature Level Support
  • HelpDesk or CIT Functional Level Support
  • "CIT provides it but does not provide training or feature-level support."
    • Software applications that are too old, too new, or too unique to be effectively supported at the feature level by the HelpDesk.
    • CIT does not provide feature-level support or training.
    • CIT provides functional-level support by reinstalling the software.
    • CIT Purchases and installs the software.
 
  • Adobe Creative Cloud apps (InDesign, PhotoShop, etc)
  • EndNote
  • Mathematica
  • SPSS
  • AutoCAD


Level 4

   
  • No Feature Level Support
  • No Functional Level Support
  • "CIT does not provide it but you may use it on your own."
    • CIT may or may not have supported the software in the past or it may be software that will be supported in the future.
    • It may be software that has been replaced by a newer version or better alternative.
    • It may be software that we might support in the future. Currently we do not support this software.
    • It may be software that is available to Calvin users but not provided by CIT and does not conflict with our systems.
    • In most cases CIT can provide a supported alternative that offers the same or better functionality.
    • CIT reserves the right to remove any software that conflicts with our supported software.
 
  • Picasa
  • Personal printer software
  • Digital camera software
  • iTunes
  • Third party email clients such as Mac Mail


Level 5

   
  • Not Allowed
  • "CIT does not provide it and must remove it if found."
    • In most cases CIT can provide a supported alternative that offers the same or better functionality.
    • Some software applications conflict with our supported software. CIT does not permit these software applications and will remove them in order to maintain the system's stability and supported functionality.
    • If a software poses a security risk to Calvin College information, it must be removed.
 
  • Personal firewall or antivirus programs
  • Applications with virus or malware-like tendencies
  • Applications that violate licensing contracts or campus information security