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CIT Contracts: Hardware Service Leval Agreement

Funding By
IT Budget
Grant/Dept
IT Budget
Grant/Dept
IT Budget
Grant/Dept
Not Calvin
Standard Hardware
Yes
Yes
Yes
Yes
No
No
N/A
Standard Image
CIT
CIT
User/Dept
User/Dept
User/Dept
User/Dept
N/A
Example
Most faculty, staff computers
Personally Owned computer
 
 
CIT provided hardware repair
No
No

No, Exception Student Computers
Software Provided
Standard CIT Software
Microsoft Office, Symantec Antivirus (installed from CD, CIT retains media)
SAV provided to students only
Novel Mgmt Tools Provided
Yes
Yes
No
No
No
No
No
Network Printing
Yes
Yes
User must download iPrint client from Web page and have active Novell account (limited support).
No
Life cycle replacement by CIT
Yes
No
Yes
No
Yes
No
No
Disposal
Yes
Yes
Yes
Yes
Yes
User must make arrangements with CIT.
No
Asset tag color
Black
Red
None
Other
After 5 years: Hardware no longer supported; goes to Level 5
After 5 years: Hardware no longer supported; goes to Level 6
User must enable Windows Update and have current antivirus active to connect to Calvin's network.

 

Hardware Level 1

  • Ownership: Calvin College
  • Purchase funded by: Academic or Administrative Technology Budget
  • Meets hardware standards? Yes
  • Base image/software load provided by: CIT
Services Provided:
  • Hardware repair by CIT
  • Standard software provided by CIT
  • Standard software supported by CIT
  • Novell management tools provided by CIT. This includes Novell Client, ZENworks client, ZENworks Asset Management agent, ZENworks patch management agent, etc.
  • Network printing
  • Life-cycle replacement provided by CIT
  • Disposal provided by CIT. This includes software license recovery, sanitization, physical disposal, etc.
  • Note: A computer remaining in service more than five years no longer meets hardware standards and support falls to Support Level 5.

Hardware Level 2

  • Ownership: Calvin College
  • Purchase funded by: Grant or Departmental funds
  • Meets hardware standards? Yes
  • Base image/software load provided by: CIT
Services Provided:
  • Hardware repair by CIT
  • Standard software provided by CIT
  • Standard software supported by CIT
  • Novell management tools provided by CIT. This includes Novell Client, ZENworks client, ZENworks Asset Management agent, ZENworks patch management agent, etc.)
  • Network printing
  • Life-cycle replacement is not provided by CIT
  • Disposal provided by CIT. This includes software license recovery, sanitization, physical disposal, etc.
  • Note: A computer remaining in service more than five years no longer meets hardware standards and support falls to Support Level 6.

Hareware Level 3

  • Ownership: Calvin College
  • Purchase funded by: Academic or Administrative Technology Budget
  • Meets hardware standards? Yes
  • Base image/software load provided by: User or department
Services Provided:
  • Hardware repair by CIT
  • Software provided by CIT is limited to MS Office and Symantec Antivirus. These are to be installed from CD and CIT will retain the installation media.
  • Limited software support by CIT
  • Novell management tools are not provided by CIT. This includes Novell Client, ZENworks client, ZENworks Asset Management agent, ZENworks patch management agent, etc.
  • Network printing is available by downloading the iPrint client from the Calvin iPrint Web page. (www.calvin.edu/iprint)
  • Life-cycle replacement provided by CIT
  • Disposal provided by CIT. This includes software license recovery, sanitization, physical disposal, etc.
  • Note: The computer must have Windows Update enabled and a current version of antivirus software actively running.

Hardware Level 4

  • Ownership: Calvin College
  • Purchase funded by: Grant or Departmental funds
  • Meets hardware standards? Yes
  • Base image/software load provided by: User or department
Services Provided:
  • Hardware repair by CIT
  • Software provided by CIT is limited to MS Office and Symantec Antivirus. These are to be installed from CD and CIT will retain the installation media.
  • Limited software support by CIT
  • Novell management tools are not provided by CIT. This includes Novell Client, ZENworks client, ZENworks Asset Management agent, ZENworks patch management agent, etc.
  • Network printing is available by downloading the iPrint client from the Calvin iPrint Web page (www.calvin.edu/iprint)
  • Life-cycle replacement is not provided by CIT
  • Disposal provided by CIT. This includes software license recovery, sanitization, physical disposal, etc.
  • Note: The computer must have Windows Update enabled and a current version of antivirus software actively running.

Hardware Level 5

  • Ownership: Calvin College
  • Purchase funded by: Academic or Administrative Technology Budget
  • Meets hardware standards? No
  • Base image/software load provided by: User or department
Services Provided:
  • Hardware repair is not provided by CIT
  • Software provided by CIT is limited to MS Office and Symantec Antivirus. These are to be installed from CD and CIT will retain the installation media.
  • Limited software support by CIT
  • Novell management tools are not provided by CIT. This includes Novell Client, ZENworks client, ZENworks Asset Management agent, ZENworks patch management agent, etc.
  • Network printing is available by downloading the iPrint client from the Calvin iPrint Web page (www.calvin.edu/iprint)
  • Life-cycle replacement is provided by CIT
  • Disposal provided by CIT. This includes software license recovery, sanitization, physical disposal, etc.
  • Note: The computer must have Windows Update enabled and a current version of antivirus software actively running.

Hardware Level 6

  • Ownership: Calvin College
  • Purchase funded by: Grant or Departmental funds
  • Meets hardware standards? No
  • Base image/software load provided by: User or department
Services Provided:
  • Hardware repair is not provided by CIT
  • Software provided by CIT is limited to MS Office and Symantec Antivirus. These are to be installed from CD and CIT will retain the installation media.
  • Limited software support by CIT
  • Novell management tools are not provided by CIT. This includes Novell Client, ZENworks client, ZENworks Asset Management agent, ZENworks patch management agent, etc.
  • Network printing is available by downloading the iPrint client from the Calvin iPrint Web page (www.calvin.edu/iprint)
  • Life-cycle replacement is not provided by CIT
  • User must make arrangements with CIT for disposal (license recovery and proper disposal is required).
  • Note: The computer must have Windows Update enabled and a current version of antivirus software actively running.

Hardware Level 7

  • Ownership: Not owned by Calvin College
  • Purchase funded by: Not Calvin College
  • Meets hardware standards? N/A
  • Base image/software load provided by: N/A
Services Provided:
  • Hardware repair is not provided by CIT (some exceptions for students).
  • Software provided by CIT is limited to Symantec Antivirus, ONLY for Calvin College student computers.
  • Software support is not provided by CIT (some exceptions for students).
  • Novell management tools are not provided by CIT. This includes Novell Client, ZENworks client, ZENworks Asset Management agent, ZENworks patch management agent, etc.
  • Network printing is not available.
  • Life-cycle replacement is not provided by CIT
  • CIT will not provide disposal service.
  • Note: The computer must have Windows Update enabled and a current version of antivirus software actively running.