CIT HelpDesk Service Level Agreements (SLA)

Overview and Contents

Our success is founded upon the correct setting and meeting of customer expectations.  We do this through a clear and concise description of what we offer in the form of a service level agreement.

Contents

HelpDesk Mission Statement
Service Level Agreement Objectives
HelpDesk - General Information
Service Level Agreements:

• Computer Software SLA
  • Browse our alphabetical list of supported software.
• Computer Hardware and Operating System SLA
• Business Travelers Dial-Up SLA
• ResNet SLA
• CIT Account Overview (explanation of what accounts are provided to various members of the Calvin community)
• Classroom Technology SLA (Smart Classrooms, Computer Labs, etc.)
• Personal Digital Assistants (PDAs) SLA (Palm Pilots, Windows CE devices, etc.)

Work Order Priorities
Glossary of Terms