An update to the GroupWise Windows client
Beginning the afternoon of Tuesday, January 15, CIT will be pushing a GroupWise update to all Windows computers. This patch fixes a security vulnerability found in the current GroupWise client. When prompted, please install this update as soon as possible. The update takes 15 - 20 minutes and does not require a reboot of your computer.
On Tuesday, February 19, we will discontinue access to our GroupWise server from older GroupWise client versions. If you have the GroupWise client installed at home you'll need to upgrade that software also. Please check to see what version you have. From the GroupWise menu, select Help > About. The Program Release should say 7.0.2 HP. If you have an older version, please follow the instructions for Installing the GroupWise 7.0.2 HP Windows client at home. After February 19, versions older than 7.0.2 HP will no longer work.
CIT maintenance of servers and services
The need for 24/7 access to our servers is becoming more and more necessary; however, routine maintenance and upgrades are also necessary for all of our servers and services.To assist in planning, we have established weekly maintenance windows for each of our services.
PLEASE DO NOT run any processes or access systems during their scheduled maintenance windows. We will keep the following website (www.calvin.edu/go/it-maintenance) updated with the schedule for the week. CIT-Alerts will not be sent out unless we are doing something outside of these agreed upon downtimes or where we have indicated we will send notification.
| System | Maintenance Windows |
Notice |
Administrative Systems (Datatel, Colleague, Benefactor, Abacus) |
** 8 am Sunday – 8 pm, Sundays, only as needed.
|
We will provide 24-48 hours notice when taking down our administrative servers. |
| Novell and GroupWise | ** 8 am Sunday – 8 pm, Sundays, only as needed. Note: When needed, we will also use one day of the Christmas week to perform necessary upgrades or maintenance. |
We will continue to provide 24-48 hours notice when taking down our Novell/ GroupWise servers. |
| KnightVision | ** 5:00 am to 7:30 am, Thursdays | When a longer down time is required, we will provide 24-48 hours notice. |
| Linux and Windows Servers | ** 5:00 am to 7:30 am, Thursdays |
When a longer down time is required, we will provide 24-48 hours notice. |
| Networking and Internet Infrastructure (including the wireless system) | ** 5:00 am to 7:30 am, Thursdays | No additional notice. |
| Telephone Voicemail | ** None: No weekly schedule required |
We will provide 24-48 hours notice when taking down the telephone/ voicemail service. |
CIT Internal Use Only |
||
| VMWARE Infrastructure | ** None: No weekly schedule required | When maintenance is required, affected users will be contacted. This is typically CIT employees only. |
** NOTE: We reserve the right, to take down any of our infrastructure or servers as needed for emergency situations. As much notice as possible will be provided.
HelpDesk monthly survey winners
Thank you to everyone who participates in the monthly HelpDesk Surveys. We use these to make sure we give you the best service possible. The current winners of a $10.00 Calvin Campus Store gift certificate are:
- October, 2007 Marilyn Rottman Seminars in Christian Scholarship
- November, 2007 Rita Selles Music Department
- December, 2007 Kristy Dykhouse Career Development
How can you participate?
Each time you call, email, or leave the HelpDesk a voicemail, a work order is created using HEAT our call ticket tracking software. When the issue has been resolved, you receive an email saying your work order has been closed. In that email is a link to an online form that allows you to give feedback on the quality of service provided by the HelpDesk staff. The names of those who complete surveys are entered into a monthly drawing for a $10 gift certificate at the Calvin Campus Store.
