Holiday FAQ from CIT

The college, including CIT and the HelpDesk, will close for business at 4:30 PM on Thursday, December 24, and remain closed until 8:00 AM on Monday, January 4, 2010 with our regular hours.

Will the HelpDesk be monitoring their e-mail or voice-mail messages?
No. However, if a CIT service goes down, CIT network staff are automatically notified and will work to resolve any issues.

What happens if my GroupWise mailbox fills up and is above the 300 MB quota?
If your mailbox gets above the 300 MB limit you will continue to receive e-mail but will not be able to send e-mail until you clean out your mailbox. You cannot archive e-mail from Web Access. To reduce the size of your mailbox from off-campus you can delete e-mail, delete sent mail, and clean out your GroupWise trash.

Will all network services be available during the break? (KnightVision, grading, rosters, GroupWise e-mail, GroupWise WebAccess, Netstorage, network access, etc.)

On Saturday, Dec. 26, 2009 the Calvin GroupWise system is being upgraded to the latest version 8.0.1. The outage is scheduled to begin at 8:00 a.m. with service expected back at around 5:00 p.m.

During this time:

• You will not be able to access your mailbox via the GroupWise client, WebAccess, or any other method.
• Please do not try to use your mailbox.
• Email will be queued up during this process and delivered after the upgrade is complete.

With this upgrade PDA Connect is going away and you will not longer be able to use this software to connect your PDA device to GroupWise via your computer (cradle sync).

For more information, go to: http://www.calvin.edu/it/core/desktop_services/desktop_computing/pda/

Can I access my Novell files from off-campus?
Yes. From off-campus you can access your Novell account from the Internet by going to http://netstorage.calvin.edu   Instructions for using NetStorage.

Can I access GroupWise from off-campus?
Yes. You can access GroupWise from the Internet by going to http://webaccess.calvin.edu.

What should I do with my computer, printer, fax machine and other electrical appliances?
To conserve electricity, please be sure that your computer and monitor are turned off before you leave for the holiday. Coffee pots and other electrical appliances should also be turned off.
NOTE: Printers, MFDs, and Fax machines should be left ON.They automatically go into power save mode.

Will CIT be doing any inventory during this time?
No, CIT will only conduct the inventory during normal business hours.