Viruses, spyware, hackers, etc. aren't just a nuisance. They can cause your computer to run slowly, let someone else take control of your computer, send spam, host pornography, monitor your Web browsing, enable pop-up advertising, access the data on your computer, and even crash your hard drive.
- If you picked up a virus
- If you think you've fallen for a phishing scam
- If you think you've been hacked
If you picked up a virus
Faculty and Staff
CIT maintains updated Symantec Endpoint software on your Windows computer. In most cases, Symantec catches any viruses and cleans them automatically. If you think your Calvin-owned computer has picked up a virus, please call the HelpDesk.Students
You should be sure that automatic Live Update is turned on. If you suspect a virus, run a Live Update and then run a full antivirus scan. Is Symantec finds a virus it will show you in the Auto-protect Results window and will indicate in the "Action" column whether any further action is required. If further action is required, you may click on the blue link in the "Risk" column for additional directions on removing the virus.If that doesn't work, you may bring your machine in to the HelpDesk and they will assist you in virus removal for a small fee.
If your computer did pick up a virus:
- It is a good idea to change your passwords after getting a virus as some will report back to the virus creator with passwords or personal information it collected.
- Make sure the firewall on your computer is active.
- Make sure automatic updates are enabled on your computer.
- Watch your bank and credit card statements as well as your credit report for fraudulent activity.
If you've fallen for a phishing scam
- Contact the company who was targeted and inform them that you think you've fallen for a phishing scheme. If you still have the e-mail or Web page used, report that to the company as well.
- If you've given out your bank account number or credit card, report the incident to your bank or Credit Card Company and get the account closed. The sooner they know the better they can protect you.
- Contact the credit bureaus and have them place a fraud alert on your account. This informs potential creditors they must take extra precaution when issuing credit in your name.
- Visit the FTC's Web site on ID theft for more information: http://www.ftc.gov/bcp/edu/microsites/idtheft
If you think you've been hacked
Faculty and staff (any Calvin owned machines)
- Report this to the HelpDesk immediately x6-8555.
Students (or any non Calvin owned machine)
- Follow the directions for antivirus update and virus removal listed above.
- Make sure your firewall is active.
- Make sure your system is up to date on its patches and is receiving automatic updates.
- Change any passwords you are using.
- Keep a close eye on bank statements and credit reports.
- You may wish to file a police report.
