Index of Services

Calvin Information Technology provides computing, printing, telephone and
cable television services to the Calvin College community.

Resources for: Students | Faculty & Staff | Alumni & Visitors | Admitted Students

A B C D E F G H I J K L M N O P Q R S T U V W XYZ

A	Absolute Manage (Software CIT uses for pushing updates and software to Macs) Academic Instructional Resources (Teaching and Learning) CIT's Teaching and Learning Team offers a wide-array of technology resources to faculty. Access to technology resources Access to Calvin's network for alumni, visitors, and conference guests Accounts/Access for: The CIT accounts that you receive depend on your role at Calvin. All faculty, staff, and students receive a Novell account, a KnightVision account, and an e-mail account. Account overview - who gets what? faculty, staff services overview students services overview Accounts for graduating seniors Accounts for departing students Account Requests Request accounts for new employees (this includes phones, computer accounts, etc.) Request additional access for current faculty, staff or students Request a department change for an existing college employee Remove access for a student employee Access to Novell files using Netstorage Novell NetStorage provides Internet access to files stored on Calvin's Novell network for students, faculty, and staff. That means you can access your network files from any Web browser. Adobe Dreamweaver & Fireworks Alerts Emergency maintenance notifications are sent out to one or both of the alert e-mail listservs. CIT-Alert Archive Student-Alert Archive Aliases (faculty and staff) Archive (GroupWise) (e-mail for faculty and staff) Asset Tag What is it and where do I find it? Atomic Learning Learn new technology or integrate technology in the classroom using this library of short, easy-to-understand video tutorials. Audix (voice-mail for faculty and staff) top

B	Barracuda, Calvin's spam firewall (GroupWise users only) Benefactor (Datatel has been merged with Colleague) Blackboard Collaborate (next generation of Wimba Classroom & Elluminate Live!) Budget planning process for technology services Calvin College provides funding for desktop computers and software through the Academic Technology Budget and the Administrative Technology Budget. These are centralized budgets, managed by CIT, that provide funding for both administrative and academic technology needs. This includes technology in public and departmental computer labs as well as Smart Classrooms. top

C	Calvin's personal technology purchase program Calvin CIT works with various technology vendors to offer you discounts for personal technology purchases. In order to be eligible for these discounts you must be a current Calvin faculty, staff, student, or admitted student. Calvin Guest (wireless access for guests) Calvin Students (wireless access for students) Calvin Wireless (wireless access for faculty and staff) Cell Phones (purchasing for faculty and staff) CIT Organizational Chart CIT Staff Clickers (Classroom Performance System) - Windows/PC Collaborative (Team) file space (Work/course related files that you need to share with specific faculty and staff in other departments. Created on request.) Colleague (Datatel) Request Colleague new account Use Colleague UI 4 Configuring your browser for Colleague Setup the VPN Computer equipment disposal guidelines Calvin Information Technology (CIT) has established guidelines for disposal of used computer equipment. Recycle old personal computers/monitors Calvin does not provide recycle service for personal computers and monitors. Computing Facilities Students enjoy access to over 800 computers in campus labs and classrooms. Each residence hall complex has a lab that is open 24x7. Many classrooms are equipped with computers, projection, VCR's and DVD players for teaching and student presentation. Many technology-equipped teaching labs and classrooms are available in academic departments Confidential printing to an MFD top

D	Datatel - See Colleague Delivered Applications What are "delivered apps" and how do I use them? Requesting software Request form Asset tag Digital Studio An innovative technology facility designed to assist you with all your technology needs from scanning and image editing to video editing and Web design. Digital CATV (maintained by Audio Visual) Directory Information Emergency Notification - How you will be notified of campus/local emergencies Name Display preferences - How your name appears Address Change - Change your local or home address Printed Directory preferences - What information is printed in the directory People Search preferences - What information is available via People Search Disposal of used IT equipment Distiller - converting a file to PDF format Dreamweaver Configuring the site definition for your personal Calvin web page Configuring the site definition for your department web page top

E	eDeals eDeals documentation login to eDeals (Calvin portal) e-mail Faculty/Staff (GroupWise) (faculty and staff) e-mail aliases (faculty and staff) Configuring your POP 3/IMAP client to read your GroupWise e-mail Spam Firewall (Barracuda) (faculty and staff) Students (StudentMail) e-mailing Lists (using Majordomo) Basics of using e-mail ing lists (with how to subscribe to lists on campus) Managing a Majordomo mailing list Request a Majordomo Mailing List (Listserv) Emergency Contact - Who should be contacted on your behalf in case of emergency Emergency Notifications - How you will be notified of campus/local emergencies Encryption of laptops top

F	Facilities Filter: see web-filter

G	Game Console Registration - ResNet Google Apps Student FAQ Faculty/Staff FAQ GroupWise (faculty and staff e-mail) Install GroupWise 8 at home Configure a third party e-mail client GWSync - GroupWise on a phone or mobile device

H	Hard drive encryption of laptops Hardware Calvin supports both Windows and Mac computers for faculty, staff, and student use. Office computers are refreshed on a 3-year rotation. CIT also provides and supports printers, and telephones. Purchase Hardware Desktop Computer System Care Tips Laptop Computer System Care Tips Using a laptop Discounts on purchasing personal computer hardware HelpDesk The goal of the HelpDesk is to provide the Calvin community with timely, knowledgeable, and accurate solutions to hardware, software, cable television and telecommunications needs. All of Calvin's HelpDesk staff are certified as Analysts by the HelpDesk Institute. Home purchase programs (purchasing technology equipment and software for home use) The Hoot A blog—or on-going, virtual publication—for Calvin faculty and instructors, featuring pedagogical best practices, faculty highlights, timesaving tips and ideas, and much more. Stay in the loop with The Hoot! top

I	infoXpress stations InfoXpress (public-access Internet and e-mail) stations are available at various locations across campus. ImageNow new account Insight Insight is a program used in computer classrooms to manage and control student computer activities. This program gives the instructor the option to monitor Web browsing and supervise student progress. User guide Insight Lab Demo Teacher Instruction Inventory ITC (The Information Technology Center - main student computer lab) I.T. Connection, The The IT Connection is an online newsletter annoucning major news and events happening in Calvin Information Technology that affect the faculty and staff of Calvin College. top

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L	Laptop (Using your laptop computer) Learning Management System (Moodle) Learning Tools The Teaching & Learning team continually explores and develops new technologies that you can use in your course and organization to enhance learning and participation. Listserv (See mailing lists) top

M	Mailing Lists using Majordomo (listserv) Basics of using e-mailing lists (with how to subscribe to lists on campus) Managing a Majordomo mailing list Mailing List - Requests for non-course mailing lists Mailing Lists using Mailman (class mailing lists) Maintenance Schedule Maintenance Blog When systems must be updated outside of the Routine Maintenance schedule this this blog will be updated with the information. Subscribe to the CIT-Patchrelease listserv Scheduled Routine Maintenance and Upgrades The need for 24/7 access to our servers is becoming more and more necessary; however, routine maintenance and upgrades are also necessary for all of our network and network servers.To assist in planning, we have established weekly maintenance times for our major systems. See also Patch Management Microsoft Products Microsoft Office Setting the monitor resolution for PowerPoint Purchase Microsoft products Mobile GWsync - GroupWise mobile access for faculty/staff MOX - mobile app for Calvin portal Wireless setup - instructions for configuring Calvin wireless on mobile devices Moodle Moving Offices MOX (mobile Calvin portal) top

N	Netstorage Novell NetStorage provides Internet access to files stored on Calvin's Novell network for students, faculty, and staff. That means you can access your network files from any Web browser. Network Maintenance (See Maintenance Schedule) New Account Requests New Computer Deployment FAQ Novell Connecting to Calvin's network. On-campus Off-campus Novell accounts Faculty file storage Staff file storage Student file storage top

O	Office Moves Please let us know prior to your move to a new office. Operating Systems Windows Windows XP or Windows 7? Symantec Endpoint Protect your Windows computer from physical intrusion Mac OS X Protect your Mac from physical intrusion top

P	Passwords/passphrases Patch Management Subscribe to the CIT-Patchrelease listserv PDF - converting a document to PDF format Personal Technology Purchase Programs Phishing Attacks Phone Bill Policies and Agreements As a user of Calvin information technology resources It is the responsibility of each faculty, staff and student to be aware of both Calvin's policies on using Calvin's information technologies and federal, state, and local laws that affect his or her use of technology Portal: Login General information & documentation Pop-Up Blocker, allow .calvin.edu for DatatelUI/Colleague Internet Explorer 9 FireFox 6+ PrinceCC (wireless access for Prince Conference Center guests) see Wireless* Printing Faculty/Staff Printing Calvin faculty, staff, and student employees print to campus printers using iPrint. iPrint allows you to gain access to any printer without having to call the HelpDesk. Convert a file to PDF format iPrint Secure Printer Setup Installing a New Printer To verify the printer installation and select a default printer Printer Authentication Printing confidential information to an MFD Student print accounting In an effort to be good stewards of Calvin's technology resources, CIT provides students with a tool to monitor their on-campus printing. In conjunction with this tool, CIT has implemented a print quota. Student Printing: Web printing using WebPrint top

Q	Quotas - Novell Faculty Staff Students Centers and Institutes Quotas - GroupWise Quotas - Student printing

R	Reservations - Computer Classrooms ResNet The Residential Network is available to students offering high-speed* ethernet connections to the Internet from on-campus dorms and apartments. Resolution (Monitor) Resources Overview Alumni/Visitors Faculty/Staff Students top

S	Scheduled Maintenance blog CIT maintains a maintenance schedule for planned network/server changes and planned changes/updates to desktop software. When maintenance is scheduled, this blog will be updated with the information. Screen Resolution Security Maintaining a secure computer environment at Calvin is more than just protecting your computer from viruses, spyware, and hackers, it's also about protecting the sensitive college information to which you have access. While Calvin CIT works hard to make the network as secure as possible, you must do your part. Smart Classrooms Smartphones Smart Spaces Software A variety of productivity and academic software packages are available for faculty, staff, and student use. Calvin uses the Microsoft Office suite of software: Word, Excel, Powerpoint, and Access. Macromedia's Dreamweaver and Fireworks are used for for Web development. Request Software Software Agreements (What software the CIT HelpDesk supports) Personal Technology Purchase Programs for faculty, staff and students Software updates and patches One of the ways CIT maintains the security of your office computer is by pushing software updates and patches to it. Sometimes these updates and patches run “silently” and it won't disrupt your work. Sometimes these updates and patches require some action on your part. Overview Mac Windows Spam Spam Firewall (Barracuda) (GroupWise users only) Spyware FAQ SSH Secure Shell Client StudentMail Students Admitted Student Information HelpDesk services for students Student Account Information Student e-mail Connecting to the Calvin network ResNet is the residential computing network supported by Calvin Information Technology. If you own a personal computer and reside in a residence hall or apartment you can connect your computer to the college network and Internet using ResNet. CalvinStudents is wireless access to Calvin's network for all students. If you bring a laptop computer with wireless capabilities you will be able to take advantage of Calvin's growing wireless network. There are several locations across campus where wireless access is available including Johnny's and the Hekman Library. Student Computers Student Print Accounting Student file storage top

T	Take IT Home: software for faculty & staff home use Calvin CIT no longer provides software for home installation. Please see our personal purchase page. Teaching and Learning (T&L) CIT's five-member Teaching and Learning team works directly with faculty to support technology in education. The Digital Studio, skills training, and faculty development classes are examples of the Teaching and Learning team's responsibilities. Team members are available to work with faculty in developing KnightVision course content. T&L Resources Resources T&L Tools T&L Digital Studio T&L Projects Team file space (Work/course related files that you need to share with specific faculty and staff in other departments. Created on request.) Telephones on campus Audix - Voice-mail direct number is (616) 526-6700 Your Phone Bill Conference Calling From your Calvin-owned telephone there are two different ways you can conference up to six people. Calvin's Telephone Rate Plan Check out the rates for long-distance calls. General Telephone Instructions What to do when you call on or off campus. Emergency Numbers What to dial when you have an emergency. User Guides to the Telephones on Campus Find out all the information you need to know about your telephone. User's Guide to Audix Voice-mail System (faculty and staff only) Find out all the information you need to know about your Audix Messaging System. Test scanning CIT provides Calvin faculty a comprehensive exam-scoring and reporting service, using machine-readable "bubble" forms and the NCS examSYSTEM II software. Using this system you can create a variety of detailed, reports, which are provided in both printed and HTML formats , or you can save in a comma delimited data file that you can use to create your own reports. The Hoot The Hoot is a casual, on-going publication focusing on the topics and issues of the teaching and learning process, especially the use of technology. The Hoot features pedagogical best practices, Calvin faculty highlights, time-saving tips, as well as emerging technologies and other new ideas we pick up along the way. The IT Connection The IT Connection is an online newsletter annoucning major news and events happening in Calvin Information Technology that affect the faculty and staff of Calvin College. Training top

U	Unblock something the Bess filter has blocked USB drives Sometimes when you log via to Novell, and connect a USB device and it doesn't always show up in My Computer because the drive letter it's associated with is already claimed by a network drive. Instructions on how to fix this. (Word format)

V	VPN (Virtual private network) Instructions for connecting to Calvin's VPN Video game registration Voice-mail (Audix) top

W	Web-Based Videoconferencing: See Wimba Classroom below Web Filter: General information Submit a block/unblock request Case status look-up WebPrint: Student Printing from personal computers Widescreen display FAQ Any Calvin employee receiving a new computer will be receiving a widescreen display. Widescreen display can cause problems with PowerPoint presentations. Please see W Wide screen Display Wireless access General Info & Available Networks Wireless locations Supported devices Connect to wireless Student Network Report a problem Wimba Classroom (Web-based videoconferencing; application sharing; chat & more; also see Blackboard Collaborate) Windows 7 Work at home software Personal Technology Purchase Programs for faculty, staff and students Workshops and LunchBytes CIT offers a variety of technology learning opportunities, including faculty development workshops, general technology workshops and LunchBytes, throughout the year. All Calvin faculty and staff are welcome to attend. top

XYZ	top ZENworks ZENworks is the system we use to install software, software updates, fixes and security patches to your Windows computer.