Bill Vriesema

Bill Vriesema
Associate Director of Technology Support Services 
(616) 526-6762


  • Certifications include:
    • HelpDesk Manager - HDI
    • HelpDesk Analyst - HDI
    • ITIL Foundation in IT Service Management
    • ITIL Practitioner in Support & Restore
    • ITIL Practitioner in Release & Control
    • KCS (Knowledge Centered Support) Fundamentals
    • CompTIA A+

  • Father of 3

  • Past president, West Michigan Chapter of HDI

  • Past Steering Committee member, HDI Higher Education Forum

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My responsibility is to provide direction to the Service Desk (HelpDesk) Team in our efforts to provide technology services and support to students, faculty, and administrative offices of the college. Our team currently consists of 6 full-time Analysts, and approximately 38 student employees.

The Service Desk team is the “single point of contact” for the Information Technology Department. Our team handles all account provisioning needs for email, network file shares and printing, and telephone/cell phone access. We deploy hardware and software to all campus departments, labs, and residential spaces. We manage and support the technology in over 130 Smart Classrooms and conference rooms. We assist in wireless and wired network access for students, staff & faculty. We also manage the ITC lab on the first floor of Hekman Library.

If you have questions or concerns about the support we offer, please feel free to contact me at