Bill Vriesema Assistant Director of Technology Support Services (616) 526-6762

Certifications include: HelpDesk Manager - HDI HelpDesk Analyst - HDI ITIL Foundation in IT Service Management ITIL Practitioner in Support & Restore CompTIA A+ Father of 3 Past president, West Michigan Chapter of HDI http://www.westmihdi.org/ Steering Committee, HDI Higher Education Forum http://www.thinkhdi.com/ Like nature photography? Check out http://www.flickr.com/photos/vreez My main responsibility is to provide leadership to the HelpDesk Team in our efforts to supply computing and telecommunication support to students, faculty, and administrative offices of the college. Our team currently consists of 4 full-time Analysts, 7 Student Technicians, and 5 Student Receptionists. In addition, I help coordinate our support effort with that of other Information Technology teams. The HelpDesk is the customer service "window" to all services offered by the Calvin Information Technology Department. If you have questions or concerns about the support we offer, please feel free to contact me at bvriesem@calvin.edu. Learn more about the HelpDesk Staff!