About CIT: Meet the HelpDesk Staff

Bill Vriesema - Assistant Director of Technology Support Services
Lies Rosema - HelpDesk Senior Analyst
Michael Mandeville - HelpDesk Analyst
Dave Zylstra - Customer Support Specialist
David Danks - Customer Support Specialist

Please feel free to contact us at x6-8555 or helpdesk@calvin.edu.

• Certifications include:
  • HelpDesk Manager - HDI
  • HelpDesk Analyst - HDI
  • ITIL Foundation in IT Service Management
  • ITIL Practitioner in Support & Restore and Release & Control
    
  • CompTIA A+
• Father of 3 children
• BA in Organizational Leadership
• President, West Michigan Chapter of HDI http://www.westmihdi.org/
• Like nature photography? Check out http://www.calvin.edu/~bvriesem

If you have questions or concerns about the support we offer, please feel free to contact me at bvriesem@calvin.edu.

• Certifications include:
  • Support Center Analyst - HDI
  • CompTIA A+
• Smart Classroom Coordinator
• BA in Business Communications from Calvin College - 2006
• Academic Dean's list student in college and varsity academic letter student in high school
• High school gymnastics team captain, two time MVP, varsity letter
• Trains, shows, and competes with German Shepherd dogs
• Enjoys Web design, digital photography, U2 concerts, and road trips to warm places