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About CIT: Meet the HelpDesk Staff

Bill Vriesema - Assistant Director of Technology Support Services
Lucas Moore - HelpDesk Senior Analyst
Nate Wallace - HelpDesk Analyst
Lies Rosema - HelpDesk Analyst

View our Student Staff!

Please feel free to contact us at x6-8555 or helpdesk@calvin.edu.
  • Certifications include:
    • HelpDesk Manager - HDI
    • HelpDesk Analyst - HDI
    • ITIL Foundation in IT Service Management
    • ITIL Practitioner in Support & Restore and Release & Control
    • CompTIA A+
  • Father of 3 children
  • BA in Organizational Leadership
  • President, West Michigan Chapter of HDI http://www.westmihdi.org/
  • Like nature photography? Check out http://www.calvin.edu/~bvriesem

If you have questions or concerns about the support we offer, please feel free to contact me at bvriesem@calvin.edu.
  • Certifications include:
    • ITIL Foundation in IT Service Management
    • ITIL Practitioner in Support & Restore
    • HelpDesk Manager - HDI
    • HelpDesk Senior Analyst - HDI
    • HelpDesk Analyst - HDI
    • Apple Certified HelpDesk Specialist, Technical Coordinator, Desktop & Portable Technician
  • Student Network Services Team Lead
  • Webmaster, West Michigan Chapter of HDI http://www.westmihdi.org/
  • Proud father of two children
  • Mac, Multimedia and Web specialty
  • BA in Telecommunications from Michigan State University - December 2000
  • Avid soccer player for over 20 years
  • Certifications include:
    • Support Center Team Lead - HDI
    • HelpDesk Analyst - HDI
    • Customer Support Specialist - HDI
    • Microsoft Certified Desktop Support Technician
    • CompTIA A+
    • Dell Mobile and Desktop Certified
  • Hardware and Printer Specialist
  • BS in Computer Information Systems from Ferris State University - December 2004
  • Won Indoor Percussion State Championship in 1996 with Great Lakes Percussion
  • Avid Basketball player
  • Certifications include:
    • Support Center Analyst - HDI
    • CompTIA A+
  • Smart Classroom Coordinator
  • BA in Business Communications from Calvin College - 2006
  • Academic Dean's list student in college and varsity academic letter student in high school
  • High school gymnastics team captain, two time MVP, varsity letter
  • Volunteers walking dogs for the Humane Society
  • Enjoys Web design, digital photography, U2 concerts, and road trips to warm places