Federal Perkins Loan Information | Loan Consolidation | How to Reach Us | FAQ's
I do not have a monthly statement. What should I do?
Send in your payment to our mailing address. Be sure to include your name as it appears on your loan and/or your social security number.
Call our office to report an address change or a name change. It is your responsibility to keep our office updated on these changes. Payment must be made even if you did not receive a statement.
How do I know when to start making payments?
During the exit interview process you will be given your repayment information and the date you are scheduled to begin repayment. You may also call or write our office. Generally, payments begin 9 months after your student deferment ends. Statements are mailed on the 17th of the month and payments are due on the 1st of the following month.
I have recently married. Do I need to change my last name with the University?
To change your name for mailing purposes only, write or email our office with the request change. Be sure to include your student ID number. This name change is not official and will not change your name on your academic records.
You must contact the Registrar's office if you wish to make an official name change on your academic records.
Has my loan been reported to a credit bureau?
Yes, we report all loan activity to 3 national credit bureaus monthly. These credit bureaus are:
- Trans Union 1-800-888-4213
- CBI Equifax 1-770-740-4376
- Experian 1-888-397-3742
When is my loan considered to be in default?
According to the Education Department, default is defined as "the failure of a borrower to make an installment payment when due or to comply with other terms of the promissory note or written repayment agreement."
I will be returning to school soon. Do I still have to make the payment that is currently due?
Yes. You will have to make all payments due up to the effective date of your deferment. If you have a payment due August 1 and your deferment will begin September 1, you do have to make the payment due August 1. However, you do not have to make the payment due on September 1.
Can my loan be deferred in advance?
No, any type of deferment cannot start before the actual benefit period. If you are attending school, you must wait until classes have started and your school will verify enrollment. Registration is not sufficient.
Why can't my parents or my spouse talk to you about my loans?
Due to the Family Educational Rights & Privacy Act (FERPA), we cannot discuss any details about your loan without your written authorization.
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