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Frequently Asked Questions

Image of Residence Hall1. What can I expect at the first appointment?
Typically, students fill out a card which asks them for basic information such as address, phone number, e-mail address, etc. You will also be asked to read basic information concerning appointments and confidentiality and to sign your name indicating that you agree to these terms. You will most likely meet with a counselor for the next 45 to 50 minutes during which time you will have the opportunity to share more about yourself and your concerns. Your counselor will want to know basic information such as why you are seeking counseling, what concerns or problems you have been experiencing, and some information pertaining to your history and family. It is also important for you to share any information you feel would be helpful to the counselor to know, even if he/she has not specifically asked it. At the end of the appointment, your counselor will share some preliminary input/reactions and together you will make a decision as to future counseling sessions.

2. How do I know if I really need counseling?
Many students are not sure if their concerns are the type of concerns for which counseling can help. In general, we would recommend you come in and have an initial appointment at which time you and your counselor can together determine whether additional counseling might be useful.

3. What kind of things do students seek help for?
Students seek help for a variety of issues and concerns including depression, anxiety, relationship problems, eating disorders or concerns, family issues, substance abuse, and a host of others.

4. What exactly is counseling anyway? How does it work? What can I expect?
Counseling is essentially a “partnership”. It is a process through which you and a trained professional form a team together and agree to have dialogue in a supportive and caring atmosphere. The goal is to enhance your understanding of your concerns, of yourself, and of others. Counseling can help identify solutions to problems which were not previously identified.

5. Is what I say confidential?
Yes. In only rare exceptions when a counselor feels the safety of a student takes precedence can disclosure take place against the student’s wishes.

6. How do I make an appointment?
You can either stop in our office or call (616) 526-6123. We do not set up appointments thru email.

7. Where are you located?
We are located on the third floor of the Spoelhof College Center, near the Chapel.

8. Is there a waiting list? We do not maintain a waiting list. Our goal is to provide a first appointment to any student who seeks one within five days of the time the appointment was requested. This is sometimes not possible because of schedule conflicts or special requests made by the student, but in general we have been able to meet this standard.

9. What does it cost?
All Broene Counseling Center services are free to current students. This is a marvelous service to students. Similar services in the community would cost anywhere from $90 to $115 per hour.

10. If I feel I need to speak to someone right away, is that possible? If there is immediate urgency, we will do all we can to meet with you. Students can also be seen by a counselor without a previously scheduled appointment during our walk-in times, each Monday through Friday from 3:30 p.m. to 4:30 p.m. It is recommended that students schedule appointments in advance whenever possible.

11. My roommate is really struggling with depression, eating disorders, etc. Can I talk with someone in your office about how this effects me and what I can do to help?
Absolutely!

12. Does the Broene Counseling Center prescribe medication?
Medication can be a very helpful and necessary part of treatment for some students. This can be facilitated in a number of ways. Some students go to Health Services on campus where nurse practitioners and physicians can evaluate and prescribe. Some students see our consulting psychiatrist in the Broene Counseling Center who is on campus on Thursday afternoons. Some see a community physician or psychiatrist. In all cases, Broene counselors and the prescribing professional, with the consent of the student, keep each other informed of the student’s status in order to maintain good continuity of care.