Webmail FAQ

The following are common questions and problems people have when learning about webmail?

Make sure your account is active. If you have not activated your Knightvision account, your email account is not active. Go to http://kv.calvin.edu to activate your account.
Make sure you are using your username (2 or 3 letters and number, e.g. abc1) and not your email alias and it is in lowercase.
Make sure that CAPS LOCK is off. Passwords and logins are case sensitive - upper and lowercase letters makes a difference.
Make sure you have the right password. If you changed your password for KnightVision, it will change your email password.
Still stuck? Change your password at secure services (http://authenticator.calvin.edu - Select "Change Knightvision Password") or contact the ITC support staff (526-6439 or ext. 66439) or the Helpdesk (helpdesk@calvin.edu, 526-8845 or ext. 68845).

If there is an aspect of webmail that you do not understand:

Take a break and/or try to go through the instructions carefully step by step again. Sometimes when learning a new skill it is easy to skip a step.
Ask a classmate, friend, or peer for assistance. This may include working through the tutorial at the same time as someone else taking the class. If you get stuck, have someone demonstrate how to do it, then do it a few times yourself.
Look up your problem in the Help Menu. Take advantage of the help resources offered in Webmail .
Ask an ITC staff member for assistance. While the ITC staff are not able to do your homework, they can demonstrate if you get stuck on a particular skill. Their job is not to teach you the entire tutorial. One objective of RIT is to teach you how to learn independently.
Ask your professor. Your professor will be able to answer questions for you if you get stuck. Be prepared to demonstrate/tell your professor what you have tried so far.

Last updated July 15, 2004
Contact: rit@calvin.edu